As COVID guidelines begin to relax, it is apparent that we need to continue to work within the social distancing guidelines, along with maintaining measures to help protect the health of our vets, our clients, our staff, their families and the general public. As a result, our updated protocols for clients visiting the Hospital and Diagnostic Centre are detailed below and we would be grateful if you could please read these carefully ahead of your appointment.
- Wherever possible, only one person should come to the hospital site to bring or collect a horse. If more than one person travels with the horse, please can they remain in your vehicle. If you wish to wait on site while the horse is with our veterinary team, we would respectfully ask you to wait in the lorry park with your vehicle. Please ensure that you plan ahead and bring appropriate refreshments with you.
- All documentation to be completed and returned electronically prior to your horse or pony being admitted to the hospital or diagnostic centre. Please contact our hospital reception team on 01638 577754 if you have any questions.
- All visitors are required to wear a suitable mask/face covering when on site and observe 2m social distancing – please don’t be offended if a member of our team asks you to put a mask on, or to keep your distance. This is just to ensure that everyone is kept safe.
- One person may enter the hospital reception to inform our reception team that you have arrived. Outside of our normal office hours, you will be given a mobile number to call.
- A QR code is present in the hospital reception area. We encourage you to scan this to comply with government track and trace guidance.
- You will be instructed to unload your horse and walk towards the gates next to reception, where a member of our team will meet you and show you to a stable. Once your horse is in a stable, please return to your vehicle.
- Access to the Hospital and Diagnostic Centre, including yards, is restricted. We regret that we are unable to conduct indoor face-to-face consultations. However, clients are permitted to watch the lameness work-up from the viewing area at the trot-up and may be invited to view the diagnostic images. We will contact you by telephone when your horse is ready to be discharged.
- If your horse is being dropped off for investigations, then you may go home straightaway and all communications will be carried out over the telephone.
- If your horse is being seen as an outpatient, please remain in the lorry park until you are notified that your horse is ready to collect. The waiting room in the Diagnostic Centre building is currently closed, but the Diagnostic Centre foyer is open and there is a toilet and water available for clients. If using these facilities, please avoid congregating in thoroughfares and please return to your vehicle as soon as possible.
- If you are likely to need help loading or handling your horse, please consider bringing a helper with you; however, we ask that you keep the number of people with you to a minimum.
We look forward to welcoming you to the hospital and want to reassure you that we are committed to providing the highest level of care for your horse or pony at all times. We very much appreciate your adherence to the necessary Covid-19 control measures (including face covering, social distancing and hand sanitising) which will help to keep you, our other clients, our vets and our staff safe.
If you have any questions about the above guidance ahead of your visit, or you develop clinical signs suggestive of Covid-19 infection, or you have been in direct contact with anyone showing clinical signs, please contact us by telephone on 01638 577754 as soon as possible.
Thank you for your understanding and co-operation.
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