Please see below our updated information regarding making and attending appointments at Rossdales Equine Hospital and Diagnostic Centre.
In line with the current government COVID-19 guidelines, we are maintaining measures to avoid contact wherever possible and implementing strict social distancing to keep you and our staff as safe as possible. We therefore respectfully request that you bring the minimum number of people to the hospital when travelling your horse, and maintain 2 metres distance from our vets and staff at all times during your visit.
- At the time of booking your appointment, we will obtain as much information as possible to enable us to complete the necessary paperwork electronically prior to your arrival.
- We will also ask you to confirm that you are not isolating, do not have any clinical signs suggestive of Covid-19 infection, and have not been in direct contact with anyone showing clinical signs.
- If your horse has specific management or unloading requirements, please advise us in advance so that we may help to accommodate your needs when you arrive at the hospital.
- When you arrive in the lorry park, we request that one person reports to reception to book your horse in, when a member of our team will provide you with further instructions. Outside of our normal office hours, you will be given a mobile number to call.
- You will then be asked to unload and walk your horse to a designated box number, as advised by a member of our reception team. Please then return to your vehicle. (Please note that if your horse is very lame, experiencing severe colic, or has any other problem that limits their ability to walk, you will be asked to drive and park outside the main hospital building).
- If your horse is being dropped off for in-depth diagnostic or medical investigation, you may go home straight away and all further communications will be carried out by telephone. If your horse is being seen as an outpatient and you wish to wait on site, please sit in your vehicle until you are notified that your horse is ready to be collected.
- The Diagnostic Centre waiting room is not open at present, so unfortunately no refreshments will be available. We therefore encourage you to bring adequate food and drinking water with you, particularly if you are likely to be waiting for several hours.
- You will be able to obtain additional drinking water from our water dispenser in the hospital reception upon request. However, you must provide your own drinking bottle or cup and sanitise your hands, using the hand sanitiser provided, before filling your bottle or cup.
- We would respectfully request that you do not walk around the hospital site while you are waiting, or congregate in groups on the grass near the lorry park and paddocks.
We look forward to welcoming you to the hospital and want to reassure you that we are committed to providing the highest level of care for your horse or pony at all times. If you have any questions about the above guidance ahead of your visit, you develop clinical signs suggestive of Covid-19 infection, or you have been in direct contact with anyone showing clinical signs, please contact us by telephone as soon as possible.
If your horse needs urgent veterinary attention, please call our 24-hour emergency response teams on 01638 663150 (Newmarket clients), 01462 790221 (Hertfordshire clients) or 01488 683522 (Lambourn clients).
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