Rossdales Veterinary Surgeons, one of the largest independent equine veterinary practices in Europe, has been designated ‘Outstanding’ in five Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme awards, at its hospital in Exning and Newmarket practice.
The RCVS Practice Standards Scheme (PSS) is a voluntary initiative to accredit veterinary practices throughout the UK. By setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care, whilst providing reassurance to clients. Rossdales has held RCVS accredited practice and accredited hospital status since 2008.
In addition to the PSS accreditations, practices can apply to be assessed for optional awards to demonstrate where they excel and the skills and services they offer. Lewis Smith, a partner and specialist surgeon at Rossdales Equine Hospital in Exning, near Newmarket, said: “For equine practice there are five awards available and our team has worked exceedingly hard to ensure that we met the stringent criteria on which we were assessed. We are one of only two practices in the UK to have achieved all five awards and we are incredibly proud to have been designated ‘Outstanding’ in all five, achieving scores of 100% in many categories.”
Four of the awards apply to Rossdales Equine Hospital. These include:
- Team and professional responsibility
- Client service
- In-patient service
- Diagnostic service*
The fifth award is for ‘ambulatory service’ at Rossdales Equine Practice.
* Diagnostic service includes imaging and our laboratory service.
To achieve these awards, a PSS assessor visited the Newmarket and Exning sites, rigorously inspecting facilities, equipment and documentation. The assessor held extensive discussions with Rossdales’ team members about the practice’s services and clinical care, and carried out a comprehensive review of procedures and protocols for equine patients, clients and staff.
Lewis Smith concluded: “Rossdales is celebrating its 60th anniversary in 2019 and these awards demonstrate our commitment to maintaining our position as a world leader in equine veterinary care. Our greatest assets are our people and our first class facilities, combined with an evidence-based approach to equine surgery, clinical diagnostics and medicine. Our ethos is to offer the highest standard of personalised service to our clients and their horses at all times. We believe that these awards will help owners to make an informed choice to use Rossdales’ services based on their needs and preferences.”
Here's a short video of Lewis Smith explaining the RCVS PSS Awards:
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