Rossdales is offering an online consultation service for all of our first opinion clients in Newmarket, Hertfordshire and Lambourn.
This service offers a one-to-one consultation with one of our veterinary surgeons from the comfort of your home. Rossdales Teleconsult works on most devices, including your mobile phone, and we can view photographs and, in some cases, pre-recorded and live videos (depending on your internet connection and server).
The consultation lasts 15 minutes and usually costs £35 per consult. During the Covid-19 pandemic this will be reduced to £20. If it is deemed necessary to visit you after this consultation, the teleconsult fee will be discounted by £10. All prices quoted are plus VAT.
For further information, or if you would like to book an online consultation with one of our team, please call 01638 663150.
- How does it work?
Our teleconsultation service uses a video platform called Coviu. It is browser based, so you don't need to install a dedicated application, we will simply meet at a website link, which will be provided to you by email. The email with the web link will be sent from firstname.lastname@example.org. Please check your junk or spam folder if it is not in your main inbox. Click on the web link and Coviu will open in a web browser. You can then identify yourself and wait in a virtual waiting room for our duty vet to join you.
You will be taken to a page and asked to take a photo and provide some personal information. This is just to inform the practitioner which clients are in the waiting room - none of this information is stored by Coviu, Rossdales, or reused anywhere else. (If you would prefer not to take a picture of yourself, just lean out of view of the camera). Enter your name and click 'continue'.
- Please ensure you have sufficient bandwidth at the location that you are joining from. It should be a minimum of about 300Kbps (or 0.3 Mbps). You can test your bandwidth here.
- Also make sure your microphone is on, your camera is working, and ideally you join from either a Google Chrome or Firefox web browser. You can test your hardware and software setup here.
- If you are using a Mac or iOs (iPad/iPhone) device, please ensure that you have Safari 12+ installed and the camera and microphone are enabled to be used by the website. If you need further guidance, please refer to the guide here.
- In the event of any difficulty with the connection, please ensure that your mobile phone is nearby, so that we can contact you.
Your video consultation experience will be best if you:
- Are in a quiet place with all photographs you need stored on the device you are using.
- Recorded videos can be viewed, but this is dependent upon the internet connection available at the time of the consultation and can vary.
- Live video streams are also possible, but also dependent upon the internet connection. Please ensure your horse or pony is suitably restrained prior to the consult.
- Coviu is a safe and secure environment. Uploaded photographs and videos used in the teleconsultation may be stored in your horses file, but no other form of data that is exchanged in a Coviu call is saved anywhere.
- All of the call, including audio, video and data, is encrypted between you and the practitioner so nobody can listen into the call.
- The duty vet will make notes and enter them into your horse's file, as with any routine consultation.
- Teleconsultation provides a limited ability to fully examine the patient and, without a physical examination, occasionally some clinical signs and data may be missed as a result.
- If the duty vet advises that a visit and routine consultation with a physical examination are needed you will be informed during the teleconsultation and a discount in the routine consultation will often be provided.
- Under normal circumstances many drugs cannot be prescribed via remote means without a physical examination, however the Royal College of Veterinary Surgeons (RCVS) has allowed temporary prescriptions by remote means if the duty vet deems this necessary and there are no other options available as a result of the ongoing Covid-19 pandemic.