Rossdales has been a Royal College of Veterinary Surgeons (RCVS) accredited practice and equine hospital since 2008, under the RCVS Practice Standards Scheme, which was launched in 2005.
The PSS is a voluntary initiative to accredit veterinary practices throughout the UK. By setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care.
In 2016 the RCVS launched additional optional awards which provide greater differentiation between accredited practices and recognise excellence. Practices can apply to be assessed for optional awards to demonstrate where they excel and the skills and services they offer. For equine practice there are five awards available and our team worked exceedingly hard to ensure that we met the stringent criteria for each award.
At the end of 2018, our hospital and Newmarket practice were assessed for five RCVS awards - four at the hospital and one at the Newmarket practice and we were designated ‘Outstanding’ in every category.
We are the second equine practice in the UK to have achieved all five awards and we are incredibly proud to have been designated ‘Outstanding’ in all five, achieving scores of 100% in many categories.
The four awards that apply to Rossdales Equine Hospital include:
- Team and professional responsibility
- Client service
- Ambulatory service
- In-patient service
- Diagnostic service*
The fifth award is for ‘ambulatory service’ at Rossdales Equine Practice.
* Diagnostic service includes imaging and our laboratory service
To achieve these awards, a PSS assessor visited the Newmarket and Exning sites, rigorously inspecting facilities, equipment and documentation. The assessor held extensive discussions with Rossdales’ team members about the practice’s services and clinical care, and carried out a comprehensive review of procedures and protocols for equine patients, clients and staff.
Our ethos is to offer the highest standard of personalised service to our clients and their horses at all times. We believe that these awards will help owners to make an informed choice to use Rossdales’ services based on their needs and preferences.