Communication & Reports: Owners
We ensure that horse owners are kept fully informed about the progress of their horse throughout the time it is in our care. You are welcome to visit your horse during this time and arrangements can be made via our Hospital reception. You will be advised of the best times for contacting the veterinary surgeon who is responsible for your horse during its stay with us and will be given contact details as appropriate.
Please see our reception opening hours, for when you can contact our Hospital reception or our Diagnostic centre reception for a progress report. If you are unable to contact the veterinary surgeon direct, as he/she may be unable to speak to you immediately, a member of our yard staff or nursing team will be able to answer general enquiries - for example, how your horse has settled into the new environment.
The veterinary surgeon responsible for your horse will discuss with you the results of any diagnostic procedures and any treatment undertaken. When it is time for your horse to leave our Hospital, the veterinary surgeon or nurse will discuss our recommendations for the management and treatment for your horse, as appropriate to our conclusions.
A report will be prepared for you and for your referring veterinary surgeon, detailing the findings of the diagnostic procedures and any recommended management and treatment. If appropriate, your veterinary surgeon also will receive copies of radiographs, MRI images or bone scans. Reports may be forwarded direct to your insurers, if required and requested. This may be needed if further diagnostic or therapeutic procedures are recommended.
